HOW WE SHIP
Standard shipping is by UPS Ground. Normal delivery is 3 - 5 business days in the continental US. Contact us for expedited delivery options. We use U.S. Postal Service for PO Boxes, APO and FPO addresses.

OUR GUARANTEE
If for any reason you are not fully satisfied with your purchase, please return it for an exchange, refund or credit.

CREDIT CARDS
You may charge your purchase on your VISA, MasterCard, American Express or Discover. If you mail or fax your order to FLIC, you can call us with your credit card number. If you have not done so by the time we receive your order we will call you to obtain your card number. If you call us to place your order we will take your credit card information at that time.

SALES TAX
A 6.3% sales tax must be included for orders shipped to Kansas addresses. (If your organization is tax exempt, please include your tax ID number in the "Special Instructions" section of the Shopping Cart.)

RETURNS
Prior to returning any merchandise, you must receive a return authorization number from FLIC Customer Service (call 1-888-550-3542). All merchandise must be returned PREPAID within 30 days of purchase. We will credit your original method of payment, excluding delivery charges.

DAMAGES /SHORTAGES
Before signing for the package with the carrier, please inspect the carton for any external signs of damage. If there is visible damage to the carton note the damage on the waybill before signing. This will expedite your filing of a damaged freight claim and subsequent payment of damages.

INSTALLATION & HELPFUL HINTS
Please review our instruction page. (Click here)

FUNDRAISERS
FLIC Luminaries supports several charities. Please review our page on fundraiser paks. (Click here)

WHOLESALE PURCHASER PROGRAM
If you are interested in becoming a FLIC Luminary wholesaler please take a look at this page and contact us. (Click here)

WARRANTY
Please review our warranty page. (Click here)